Introduction Need for Front-Line Management traning Sources for Industry Who should attend? Course details Registration details View Press Clippings Roadmap and Criteria Testimonials View Photographs Participating Organizations Inaugural CBTL-1 & CBQA Program Completed Inhouse Trainings Frequently Asked Questions         Certified BPO Team Leader, Level 1 (CBTL-1): August 24 - 26, 2005, Bangalore October 10 - 12, 2005, Chennai October 17 - 19, 2005, Hyderabad December 12 - 14, 2005, Mumbai December 19 - 21, 2005, Delhi     Certified BPO Quality Analyst (CBQA): August 29 - 31, 2005, Bangalore October 13 - 15, 2005, Chennai October 20 - 22, 2005, Hyderabad December 15 - 17, 2005, Mumbai December 22 - 24, 2005, Delhi       Certification Program for Front-Line Management for ITES-BPO   CBTL-1         CBQA