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| Certified
BPO Team Leader, Level 1 (CBTL-1): |
August
24 - 26, 2005, Bangalore
October 10 - 12, 2005, Chennai
October 17 - 19, 2005, Hyderabad
December 12 - 14, 2005, Mumbai
December 19 - 21, 2005, Delhi |
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| Certified
BPO Quality Analyst (CBQA): |
August
29 - 31, 2005, Bangalore
October 13 - 15, 2005, Chennai
October 20 - 22, 2005, Hyderabad
December 15 - 17, 2005, Mumbai
December 22 - 24, 2005, Delhi |
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Inaugural
CBTL-1 & CBQA Program Completed |
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Participants for the CBTL-1, CBQA included
representatives from amongst the following
companies:
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I
liked the solving of case studies at the end
of each day. It really helped me in doing
better data interpretation - Sajid
Khetani, Wipro Spectramind
Concentrated more on applying principles
rather than just 'gyaan'
- Hemanth Kumar, Transworks
I liked the perspective given on a TL role
& the influence that a TL can have on
my productivity & effectiveness of agent
- Anil Rajayyan, E-Serve International
This is the first structured training
program on the subject in the country which
was successfully held and it was practice
oriented
- Sanjiv Goel, Bhiwani
Examples, analogies, games, the entire
concept
- Rekha Yadav, Syntel
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Congratulations
to the participants of CBQA and CBTL-1 certification
program launched for the Front-Line Management in
ITES-BPO organizations. This initiative from QAI
and NASSCOM's Executive Development Program was
highly appreciated by the participants and subsequently
their managers.
Making of a Profession
These programs have created the first professional
course for ITES-BPO Front-Line Management as also
a standard body of knowledge, which will also
serve as a common minimum standard for competencies
required at this level. The resulting certifications
not only provide a third party assurance of your
skill sets but also a defined career path.
ITES-BPO
Emulates the Software Industry's Success
Apart from a proactive adoption of organizational
quality models (CMM, CMMI, ISO, PCMM) the Indian
Software Industry earlier embraced individual
level certification, such as the Certified Software
Quality Analyst (CSQA), launched as early as 1994.
Thousands of professionals in the software industry
have already been certified.
Taking a leaf out of the software success story,
India's first certification program for Front-Line Management in ITES-BPO aims to give participants
the confidence to perform critical supervisory
and operation management roles, competencies seen
to be a critical enabler for continued growth
in this sector.
For more information visit www.qaiasia.com
or write to us at bpocertifications@qaiindia.com
Regards,
Neeti Rastogi
Program Manager
QAI India
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Adventity