Introduction Need for Front-Line Management traning Sources for Industry Who should attend? Course details Registration details View Press Clippings Roadmap and Criteria Testimonials View Photographs Participating Organizations Inaugural CBTL-1 & CBQA Program Completed Inhouse Trainings Frequently Asked Questions                                                                             Certified BPO Team Leader, Level 1 (CBTL-1): August 24 - 26, 2005, Bangalore October 10 - 12, 2005, Chennai October 17 - 19, 2005, Hyderabad December 12 - 14, 2005, Mumbai December 19 - 21, 2005, Delhi     Certified BPO Quality Analyst (CBQA): August 29 - 31, 2005, Bangalore October 13 - 15, 2005, Chennai October 20 - 22, 2005, Hyderabad December 15 - 17, 2005, Mumbai December 22 - 24, 2005, Delhi   They Came, They Said..   Excerpts CBTL-1:     Subject Knowledge and Coverage  Covered maximum possible subject areas in a comparatively small time - Vineet Kelkar, Styx Infosoft It presented a lot of material in a very structured fashion which helped assimilation - Soibal Som, Prudential In my perspective, all the topics relating to the environment we are working in was touched upon - R.Rajkumar, Aspinwall Technologies Training Delivery and Style  Lot of emphasis was given to what the participants did not understand & the concepts were explained once again - Chaya.V, Robert Bosch Interactive, practical examples, real life experiences - Yatish Varhadi, Adventity The overall knowledge and the way it was presented was interesting - Rashesh Raval, Styx Infosoft Detailed explanation on each & every topics. Mr. Vyas's enthusiasm level - Ahmer Zamid Kazi, Sitel India Instructor's enthusiasm, Knowledge & presentation skills - Sanju Sainani, E-Serve International Overall This is the first structured training program on the subject in the country which was successfully held and it was practice oriented - Sanjiv Goel, Bhiwani Concentrated more on applying principles rather than just 'gyaan‘ - Hemanth Kumar, Transworks Focus, relevancy, interesting insights - Suryanarayan Sharma, E-Funds International   CBQA: Subject Knowledge and Coverage  Great examples to emphasize on a point, excellent subject knowledge - Sajid Patel, E-Serve International The overall perspective about quality, different views and how to implement certain things in my work area assimilation - Gautam Banerjee, Adventity Overall touch base on the topics, detailed work book for reference, egs sited, etc - Deepali Dhole, Adventity Training Delivery and Style  Liked the solving of case studies at the end of each day. It really helped me in doing better data interpretation - Sajid Khetani, Wipro Spectramind I liked the trainer's style of coaching. Also, more importantly the crispness in the program - Preshit Gadkari, Compass Connections The fact that the material was given in the beginning itself. Each session was on schedule, and a lot of real-life insights shared by the trainer - Hitesh Dixit, Compass Connections The style of delivering lecture & dissemination of related information - Abdullah Rakeeb, Baddasoft Overall It introduced me to a new industry - altogether. Good mention of anecdotes to emphasize context on a point - Mamta Sinha, CMC Good interactive session was focused and had fun learning - Dominic Thomas, Tata Infotech The wide scope covered along with the presentation - Harshal Ghodgaonkar, Tata AIG